Tooling Manager

As Tooling Manager, you will be responsible for ensuring that the tooling estate used to operate our IT environment is secured and proper onboarded to the C&CC. You will make sure it is effectively used, well maintained and managed accordingly with our partners contractual agreements as well as in line with our internal security, group policies and IT processes.

• Develop and Maintain the configuration of the tooling estate in the C&CC
• Ensure complete coverage of the central tooling capabilities
• Contribute to the innovation and rationalization of the tooling capabilities
• Responsible for the onboarding of tools in the C&CC
• Accountable for the tooling training of the C&CC teams
• As an expert, technically support Incidents and Problems resolution related to the tools
• Ensure that the applications or technical services are onboarded to the monitoring tools prior to the Event Management
• Ensure proper sizing of the tools
• Ensure compliance with our partner contractual agreements
• Ensure compliance with our internal security and group policies
• Establish and ensure continuous improvement for service delivery
• Monitors and controls SLAs/KPIs performance against service contracts
• Drives the standardization, industrialization, and automation of Adecco’s tools to improve quality and efficiency and ensures compliance
• Works with and influences various teams across the globe to continuously improve the process and procedures where increased remediation is taken place in the C&CC

• Minimum 3 years of experience in an IT system engineering role in Data Center / Computing area
• Strong Technology and IT Infrastructure background
• Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies
• Good understanding of business processes and corporate culture
• Experience in working within a Global company and in cross-functional team setup
• Experience in managing/working with outsourcing partners

Skills & Education

• University degree in Information System subject or any comparable education
• Project Management education and experience
• ITIL v4 certified
• Preferred Technical Knowledge of: ServiceNow, LogicMonitor, Powershell scripting, Microsoft Windows server, Microsoft Azure Cloud, Alertsite, PRTG, DynaTrace and monitoring solutions
• Excellent communication, meeting and presentation skills
• Ability to be proactive and influence others

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers, we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 29-04-2024