Job Summary

1. Increase market share of clients
2. Maximise client penetration through obtaining new client contacts
3. Customer Centricity - retain and maintain good relationship with clients and associates
4. Cross Selling - understand client’s business needs and provide business solutions

Job Requirements

• Tertiary education
• Good command of written and spoken English
• Knowledge in MS Office (Word, Excel and Outlook)
• Experience in customer service, and or human resources where you have had strong experience building and managing solid candidate and client relationships
• Able to work in a fast paced and dynamic environment
• Adaptable
• HR knowledge and legislations (Good to have)

Job Description

• Management of client accounts to increase/maintain market share
• To maximise client penetration through obtaining new client contacts
• Ensure high touch stakeholder management through active engagement i.e. business reviews, client/associates’ events
• Cross sell: Understand client’s business needs and provide business solutions
• Customer Centricity: to maintain good relationship with both clients and associates to achieve high retention
• Ensure adherence and compliance of processes e.g. front office tool adoption, Ministry of Human Resources legislation, internal governance etc
• Drive higher efficiency through initiating process improvements
• Ensure healthy DSO (AR Collections) and timely payment from clients
• Responsible for end-to-end associates’ lifecycle management
o Onboarding: Contact associates and clients; manage onboarding process/orientation
o Contract Renewals: Follow up with Associates and Clients (trigger notification), negotiate renewal terms, re-onboarding and work with Shared Admin Hub
o End of Contract: Follow up with associates and Clients (trigger notification), confirm/negotiate end terms, offboarding and work with admin team
Handle HR related matters including but not limited to attending to client/associate enquiries, performance/

KPI

• Budget quarter/annual achievement of client account
• Cross-selling of ecosystem
• Satisfaction survey (Net Promoters Score, Customer centricity)
• Achievement of commercial activities given (Sales and Admin-Service visits)

Posting date: 29-09-2023